Payments
Pay and review
Pay rent and other charges securely, check payment status and review your account history from any device.
Open Buildium portal
Email usResident services
Everything you need, without the runaround.
Pay rent, review your account and submit maintenance requests through the resident portal. Email is preferred for ordinary questions; phone service is reserved for true after-hours emergencies.
Maintenance
Submit a request
Describe the problem, what you have tried and when it began. Include clear photos whenever possible so we can send the right technician.
Create maintenance requestMobile access
Use the app
The Buildium Resident Center app provides mobile access to payments, account activity and maintenance requests.
Download for iPhoneBefore submitting maintenance
A few quick checks can solve common issues.
Residents are responsible for routine items such as bulbs, batteries, filters, ordinary wear-and-tear items and simple drain clogs as described in the lease. For non-emergency repairs, use the portal and allow up to one week so the appropriate technician can be scheduled.
No electricity
- Check whether the issue affects one outlet, one room or the full apartment.
- Move each affected breaker firmly to OFF, then firmly back to ON.
- Reset GFCI outlets in kitchens, bathrooms and laundry areas.
Drain or toilet clog
- Try a plunger first.
- Stop using the affected fixture if water is rising.
- Report sewage backing into a non-toilet drain as an emergency.
Smoke-detector chirp
- A periodic chirp usually indicates a low battery.
- Replace the battery promptly.
- If there is smoke or an active alarm, leave and call 911.
No heat in winter
- Confirm windows are closed and thermostat settings are correct.
- Confirm the electric account is current where applicable.
- If heat is still unavailable, call emergency maintenance.
After-hours emergencies
607-218-4991
Call only when immediate action is required to prevent injury, unsafe winter conditions or serious property damage.
Call emergency maintenanceAfter confirming thermostat settings and that utilities are active.
A leak cannot be contained or stopped at a fixture shutoff and continued damage is likely.
After fully resetting breakers and applicable GFCI outlets.
All toilets are stopped or sewage is backing into another drain after basic plunging.
Get everyone outside and call 911 immediately. Leave windows and doors closed for an accurate fire-department reading.
Useful contacts + policies
Quick help for common situations.
FiberSpark
For Wi-Fi connection trouble or an outage, contact FiberSpark directly.
607-383-0595Ace Security
After-hours lockouts are the resident’s responsibility. Do not change a lock unless necessary; management must receive a replacement key.
607-273-8840Police assistance
Call 911 for an immediate threat. For non-emergency police assistance in Ithaca, call 607-272-9973.
Non-emergency lineEmail management
For routine questions, building concerns and follow-up, email keeps the details together and is our preferred contact method.
info@petrilloseproperties.comA $100 emergency-dispatch fee may apply when utility nonpayment caused the issue or required basic troubleshooting was not attempted. Hot-water and air-conditioning concerns are handled as non-emergency maintenance requests.